Frequently asked questions
If your question isn't here, email hello@originlife.co.
Products
What does “clinically dosed” mean?
Every active ingredient is included at the amount used in the published research behind it, rather than a token amount added so it can appear on the label. The exact dose of every ingredient is printed on each product page.
Why don’t you use proprietary blends?
A proprietary blend lists ingredients without their individual doses, so there is no way to tell whether an ingredient is present in a meaningful amount. We publish every gram of every ingredient instead.
Are your products tested?
Every batch is tested by an independent laboratory for purity and potency before it ships.
Can I take more than one formula at a time?
The range is designed to stack. Follow the directions on each label, don’t exceed the stated intake for any single product, and speak to a registered medical practitioner if you take prescription medication.
Are they vegetarian? Do they contain allergens?
Allergen and dietary information is listed on each product page under Supplement facts. If the information you need isn’t there, contact us before ordering.
Will this cure or treat my condition?
No. These are nutritional supplements, not medicines, and they are not intended to diagnose, treat, cure or prevent any disease. If you are managing a health condition, talk to your doctor.
Orders & delivery
How long will my order take?
Orders are dispatched within 1–2 business days. Delivery then takes 2–4 business days in metro cities and 4–7 business days elsewhere in India.
How much is shipping?
Free over ₹999. Below that, a flat ₹99 is added and shown at checkout before you pay.
Can I track my order?
Yes. Tracking details are emailed when your order is dispatched, and every order’s status is visible in your account.
Do you ship outside India?
Not currently.
Can I cancel or change my order?
Yes, any time before it is dispatched — email us with your order number. After dispatch, our returns policy applies.
Returns & payments
Can I return a supplement?
Unopened, sealed products can be returned within 7 days of delivery. Anything wrong, damaged or expired on arrival is replaced or refunded regardless of seal.
How long does a refund take?
Refunds are initiated within 7 business days of the returned item reaching us. Your bank may take a further 5–7 business days to post it.
Which payment methods do you accept?
UPI, credit and debit cards, net banking and wallets, through our payment gateway. We never see or store your card or UPI credentials.
What are Life Coins?
Coins earned on delivered orders that can be redeemed against a future order. They expire 60 days after they are earned and are spent soonest-expiring first. Your balance and expiry dates are in your account.