Returns & Refunds

Supplements are consumable products, so a return is only possible when the item is unopened, unused, and in its original sealed packaging, and the request is raised within 7 days of delivery.

We will always replace or refund, regardless of seal, if:

• the wrong product was sent;
• the product arrived damaged or leaking;
• the product is past, or close to, its expiry date on arrival.

• Opened or part-used containers, unless the product was faulty.
• Products without their original batch and expiry labelling.
• Items marked as final sale at the time of purchase.
• Requests raised more than 7 days after delivery.

We cannot accept a return because a supplement did not produce a particular result. Nutritional supplements are not medicines and outcomes vary between people.

Email hello@originlife.co with your order number, the item concerned, and photographs if the product arrived damaged. We will confirm whether the return is eligible and arrange a pickup where our courier partners operate. Where pickup is not available, we will share a return address and reimburse reasonable courier charges against a receipt.

Once the returned item reaches us and passes inspection, the refund is initiated within 7 business days to the original payment method. Your bank or card issuer may take a further 5–7 business days to post it to your account.

Shipping charges already paid are refunded only when the return is our error — a wrong, damaged or expired item.

An order can be cancelled at no cost any time before it is dispatched. Email hello@originlife.co with your order number. Once the parcel has left our warehouse, the returns process above applies instead.

Life Coins earned on a refunded order are reversed. Coins that were redeemed against a refunded order are credited back to your account and keep their original expiry.

Write to hello@originlife.co or call [Support phone number] (Monday to Saturday, 10am – 6pm IST).